Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
At Lunella we are dedicated to safeguarding and preserving your privacy when visiting our site and communicating with us.
This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you.
Information We Collect
From orders through this website, we may collect and process the following data about you from information that you have provided by filling in forms or making an order.
Plus other information is provided to us when you communicate with us via messaging for any reason.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you.
Storing Your Personal Data
We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Disclosing Your Information
We do not disclose or share your information with anyone.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us.
Deletion of Data
Should you decide, for any reason, at any time, that you wish us to delete any data we may hold about you from our records, please email us.
Changes to our privacy policy
We may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at hello@lunella.co.uk